The Pet Luxury website, owned by Pet Luxury, is a well-known destination for pet owners seeking luxurious products and services for their furry companions.

As a data controller, Pet Luxury is responsible for handling any personal data collected through their website in accordance with their adopted Privacy Policy. This means that any personal information provided by customers, such as names, addresses, and payment details, will be processed and used solely for the purpose of providing a seamless and secure shopping experience.

Pet Luxury prioritizes the protection of their customers’ personal information and ensures that it is handled and stored in compliance with data protection laws.

By entrusting Pet Luxury with their personal data, customers can rest assured that their information will be used ethically and transparently.

This policy outlines the reasons why certain personal data must be collected from you. It is important to read and understand this policy before using the Pet Luxury website. The company takes the protection of your personal data seriously and promises to maintain its confidentiality and security. As a reputable and responsible website, Pet Luxury is committed to ensuring that your personal data is handled with care and in compliance with privacy laws. By using the Pet Luxury website, you are agreeing to the terms outlined in this Privacy Policy.

Personal information we collect:
When you visit the Pet Luxury, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfill the agreement.

Why do we process your data?
Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website.

Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.

You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number.

You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us.

Your rights & Privacy Policy:
For your security, we don’t take any credit card numbers over the phone or by email. If you pay via credit card, our secure site will take you to our 3rd party payment page for you to enter your card details after selecting the “Place Order” button. 3D secure payment confirmation will also happen here. Upon completion you will be taken to the order confirmation page.

3D Secure? What’s That?
It’s an authentication system that adds an extra layer of protection against fraud. All banks use 3D Secure Code to protect their clients, which is great for us but not so good for credit card fraudsters.
To activate your Secure Internet Shopping, contact your Bank to activate your Credit Card with 3D SecureCode. You can usually do this on your online banking system. You will need your cellphone handy as your Bank will contact you via SMS with your Secure Code.

Proof Of Payment
If you are paying by credit card, there is no need to send us proof of payment – it happens automatically. If you are paying by EFT or direct deposit, please email your proof of payment to us.
If we do not receive your POP we will wait until your payment reflects on our bank statement. (This may take up to 3 days, depending on your bank.) If payment is made in a Foreign currency, we will need it to clear in our account before we can process your goodies!

Can I Pay COD?
We outsource delivery to third party couriers, so they cannot accept payment. All orders need to be paid for before they are dispatched, so Cash On Delivery is not possible. Please pay instore or online when you place a order with us.

Fraud & Security Checks
We do strict fraud checks to prevent criminal and fraudulent activity, as well as using 3D Secure to reduce fraud. We report all fraudulent activity to the necessary officials.

If you would like to exercise this right, please contact us through the contact information below.


Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information might be transferred outside of Europe, including Canada and the United States.

Links to other websites:
Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties’ privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information. And always secure your devices. Especially phones and laptops.

Information security:
We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.

Legal disclosure:
We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Contact information:
If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information.
Contact us if you have any questions.